FAQs

1. How can I place an order on IndiJane? Placing an order with IndiJane is easy! Simply browse our website, select the items you love, choose the desired size and color, and add them to your shopping cart. Once you're ready, proceed to the checkout page to complete your purchase by providing the necessary information and payment details.
   
   
2. What payment methods do you accept? We accept various payment methods to ensure a convenient shopping experience for our customers. At IndiJane, you can make payments using major credit cards (Visa, Mastercard, American Express), debit cards, digital wallet (Google Pay, Apple Pay) and PayPal.
   
   
3. How long does shipping take, and what are the shipping costs? We offer standard shipping options, and the estimated delivery time depends on your location. Typically, shipping takes 10-19 business days. Shipping costs are calculated based on the weight and destination of your order and will be displayed at checkout.
   
   
4. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to see if we ship to your country. Please note that international shipping costs and delivery times may vary.
   
   
5. What is your return/exchange policy? We want you to be completely satisfied with your purchase from IndiJane. If for any reason you are not happy with your order, you can return or exchange it within 30 days of receiving the item. The products must be unworn, in their original condition, and with all tags attached. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
   
   
6. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package. Simply click on the provided link or visit the designated carrier's website and enter the tracking number to get the latest updates on your shipment.
   
   
7. What if I received a damaged or incorrect item? We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue and arrange for a replacement or refund as necessary.
   
   
8. Do you offer size guides? Yes, we provide detailed size charts for each product to help you find the perfect fit. You can find the size guide on the product page, next to the available size options. We recommend referring to the measurements provided to ensure the best fit for your body type.
   
   
9. Can I cancel or modify my order after it has been placed? We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once an order has been processed or shipped.
   
   
10. How can I contact customer support? You can reach our customer support team by sending an email to support@indijane.com. Our team is dedicated to providing timely assistance and addressing any concerns you may have.

If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We are here to help you have an enjoyable shopping experience at IndiJane.

IndiJane - Embrace Your Style, Embrace Yourself.